SCOPE OF RESPONSIBILITY
The Head of Information Technology (HIT) will lead the transformation to a centralized Information Technology (IT) service through an Information Technology Shared Services Organization. The HIT will provide technology vision and leadership for developing and implementing information technology initiatives. This individual is responsible for the planning and execution of an information technology vision, goals and initiatives that support the long-term objectives, mission and vision of the company. This leader will collaborate with leaders at the highest level of the organization and manage a team of professionals who are accountable for the delivery of all information technology services in the System.The HIT will report to the Deputy to the CEO on Corporate Development and Business Control.
PRINCIPAL ACCOUNTABILITIES
IT Governance
• Lead a governance structure that aligns IT initiatives with business priorities while balancing resource constraints (human and fiscal) to optimize IT investments. This governance process will produce an annual IT plan and budget that is integrated into the system planning and budgeting processes.
• Responsibility for the selection, acquisition, development, installation, maintenance and support of information technology for the Group and group of companies.
• Manage, in conjunction with other leaders, the project approval and selection process.
• Ensure that all initiatives in the IT portfolio have clear business goals and success metrics.
• Monitor and report on the performance of the IT portfolio including actual vs. expected results, budgets and project duration.
• Perform an ongoing assessment of IT capabilities of employees and contractors and IT performance on behalf of entities across the Group.
• In conjunction with other leaders, understand and establish the working relationship with the Project Management Office or similar business unit responsible for organizing the timely completion of Group’s projects.
• Oversee relationships between Group’s IT resources and external entities
Development, Operations and Technical Support
• Management responsibility for all IT activity under a matrix reporting structure from the date of hire and thereafter in accordance with the structure of the Shared Services Operation (SSO).
• Understand application architecture and technical infrastructure information systems and regularly assess the vision and direction of Group and companies.
• Develop a strategy and plans for the technical infrastructure and application architecture for Group and companies and execute the plan. The plan shall include standards and protocols for data exchange, communications, software and interconnection of information systems.
• Establish and maintain a service orientated, customer focused IT function that supports ongoing operations that drive efficiency, quality, customer service and growth. Develop service level agreements and manage to agreed upon performance levels for application availability, response time and network performance.
• Ensure that enterprise information systems operate according to internal standards, external accrediting agency standards and legal requirements.
• Ensure the protection of IT assets and the integrity, security and privacy of information entrusted to or maintained by BG Group.
• Develop and maintain a business recovery plan to ensure timely and effective restoration of data and IT services in the event of a disaster.
• Oversee the negotiation of all IT contracts.
• Identify and implement formal training and education as needed throughout IT functions.
• Complete Talent Reviews and development plan for IT personnel.
Communication and Collaboration
• Provide advice and counsel concerning IT issues and industry trends.
• Communicate to Group’s business leaders the plans for continued standardization efforts of information technology (IT) across the system Provide methodologies for working together toward standardization. Assign resources to areas where standardization is being achieved. Re-direct efforts that lack a system-wide approach.
• Conduct IT planning in conjunction with the Group’s affiliated companies to facilitate co-dependency and appropriate alignment between the organizations.
• Develop positive relationships with Group leaders by understanding business priorities and IT enablers.
• Participate in the strategic planning process and share in the development of Group vision, goals and initiatives.
• Frequently and effectively communicate the IT vision and plans throughout Group. Use targeted communications that are appropriate to the various stakeholders. Build excitement around the planned changes and understanding for the selected priorities.
EDUCATION AND EXPERIENCE REQUIRED
Education:
• Bachelor’s Degree in Information Systems, Engineering or related area from an accredited institution is required. A Masters Degree is preferred.
Experience:
• Demonstrated experience with IT systems and IT management as a senior level with a sequence of increasing responsibilities in large and diverse business settings. Familiarity with health care or health care related organizations is expected.
• Experience with and understanding of strategic and business planning methods, tools, and processes.
• Experience in working through major organizational change
Specific Qualifications:
• Familiarity with the group level IT management – its critical issues and major challenges
• A track record of working in a structurally diverse complex organization
• A track record of successful large project implementations
• Demonstrated business savvy to work effectively with other Executives to achieve key business and technology goals.
• Demonstrated project management skills.
PERSONAL AND PROFESSIONAL ATTRIBUTES
This individual will understand and have a commitment to the philosophy, mission, values, and vision of Group. The individual will be able to demonstrate these values with his/her leadership practices. This person will possess personal and professional integrity, strong communication skills and an excellent professional appearance and presentation. Strong analytical and decision-making skills along with considerable tact and diplomacy are important considerations. The individual must possess strong leadership and managerial skills, strong interpersonal skills, a good sense of humor, high energy level and a positive outlook.
Other attributes include the following:
• Is respectful, honest and demonstrates integrity and ethics.
• Listens effectively, shares ideas and information openly and facilitates relationship building by establishing trust.
• Experience in building a new model to serve the IT needs of a complex organization
• Has functioned at an operations level and in a complex multi-facility environment.
• Interested in serving as a mentor to others.
• Possesses initiative, good judgment and the ability to problem solve.
• Possesses strong business acumen with proven experience in thinking strategically and implementing tactically.
• Has handled demanding workloads to meet objectives.
• Is customer focused/service oriented, and has effectively affected change.
• Broad IT infrastructure and application architecture knowledge.
• Experience in portfolio management
• Is driven, compassionate, and creative.
• Embraces positive conflict.
• Team player.
PHYSICAL REQUIREMENTS
• Moderately quiet office environment.
• Ability to travel.
• Sufficient vision acuity for routine computer use, and moderate to heavy reading and writing responsibilities.
• Able to be maintained to manage a work level that normally exceeds 40 hours per week.
• Position requires a high level of all forms of communication skills: written, verbal, listening.